Microsoft Exchange Transport services auto stop in Window Server 2016 Standard

Question

The Microsoft Exchange Transport services will auto stopped

Answer 1

Hello @PPDHIT

To troubleshoot and resolve the issue of Microsoft Exchange Transport services automatically stopping on Windows Server 2016 Standard, follow these steps:

Step 1: Check Event Viewer

• Open the Event Viewer on the server.
• Navigate to Windows Logs > Application and Windows Logs > System.
• Look for any error messages or warnings related to the Exchange Transport service. Note down any error codes or messages.

Step 2: Verify Service Dependencies

• Open Services (type services.msc in the Run dialog).
• Locate Microsoft Exchange Transport service.
• Right-click and select Properties.
• Check the Dependencies tab to ensure all dependent services are running.

Step 3: Check Disk Space and Performance

• Ensure there is sufficient disk space on the drive where Exchange is installed.
• Check CPU and memory usage to ensure the server is not under heavy load.

Step 4: Review Exchange Logs

• Navigate to the Exchange installation directory, typically C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\Logs.
• Review the logs for any errors or warnings that might indicate why the service is stopping.

Step 5: Update Exchange and Windows

• Ensure that both Exchange Server and Windows Server are up to date with the latest patches and updates.
• Use Windows Update and Exchange Update Rollups to apply any pending updates.

Step 6: Check Antivirus/Firewall Settings

• Ensure that antivirus or firewall settings are not blocking or interfering with the Exchange Transport service.
• Add exceptions for Exchange processes if necessary.

Step 7: Restart the Service

• In the Services window, right-click on Microsoft Exchange Transport and select Start.
• Monitor the service to see if it stops again.

Step 8: Rebuild Transport Queue Database

• If the issue persists, consider rebuilding the transport queue database:
  • Stop the Microsoft Exchange Transport service.
  • Navigate to C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\data\Queue.
  • Rename the Queue folder to Queue.old.
  • Start the Microsoft Exchange Transport service. A new queue database will be created.

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