Authenticator not workong

Question

Hello

I recently changed phones to an iPhone 16. When I try to log into an account I get a code on the account but nothing comes up on my phone to enter the code. It shows I am logged into the account, but I am unable to enter a code anywhere.

Answer 1

Normally before reinstalling/delete the correct process is to backup the MFA account.

As u dont have access to the app anymore, the only way to resolve this is to request for Product Support to reset MFA for the affected user for microsoft accounts. Contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

If you have other accounts e.g socials you need to contact their support teams

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

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