Microsoft Authenticator App 2 Steps Verification Code

xijmx 6 Reputation points
2020-12-23T13:43:35.24+00:00

Hi, Im using this Microsoft Authenticator app for my business account with 2 steps verification to get a code. But recently i have changed my phone and restored all my backup data to a new phone including this app. However i need to re-login all my account because all my info are gone. On my personal account i have no problem to sign in but with my business account (for Microsoft Office 365 admin) i can't get to login because it asked me to enter 2 steps verification code, which is on the old phone i used before and it is already erased all data.

When ever i tried to login, i need to get pass the verification code to verify identity and other option is also about the code:
"Approve a request on Authenticator app" and the other is,
"Use a verification code from a mobile app".

Now i cannot login to portal office to manage my Microsoft Office 365 business account.

Need help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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