Microsoft Teams only allows one incoming video

Question

Microsoft Teams only allows one incoming video

Ray 0

On a Teams call in my Azure virtual desktop on my Macbook Pro M2, I can only get one incoming video. For instance, in a gallery view with 4 total participants, only one participant shows up and the others have blank video, even though their cameras are all on.

My video works and others can see me. Also, I can see all other participants when I switch to gallery view. When someone is screensharing and I click "pop out", then I can see the shared screen but then 0 video feeds of other users. It's shouldn't be an issue with bandwith.

Has anyone else had this issue?

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Answer 1

mikelydick 71

It sounds like you might be experiencing a known limitation. To confirm, we'd need the version of macOS you're using.

Please note that Teams running on Azure Virtual Desktop (AVD) has some specific requirements and limitations:

Client Updates: If Teams is installed per-machine on your virtual desktop, it doesn’t auto-update like standard Teams clients. Updating requires installing a new MSI on the virtual machine image.

Media Optimization: Teams media optimization is only supported on macOS 10.14 or later, or on Windows 10 or newer. Optimized media allows smoother audio/video calls, but without it, you may encounter reduced functionality—like seeing fewer video feeds.

RemoteApp Limitations: Media optimization isn't supported for Teams running as a RemoteApp on macOS endpoints. This could contribute to the video feed limitations you’re observing.

Please share your macOS version, and we can help confirm if this is impacting your Teams call experience.

JimmyYang-MSFT 58,646 Reputation points Moderator

2024-10-07T05:55:44.6866667+00:00

Hi @Ray

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Ray 0 Reputation points

2024-10-07T21:11:33.8333333+00:00

Hi @JimmyYang-MSFT and @mikelydick ,

Thanks for the feedback.

I'm currently on MacOS Sequoia (Version 15.0.1). I've had this issue on 14 as well, and I had the same issue on my Windows 11 device.

There's a few people on my team who have the same issue, but not everyone has it.

Thanks so much, really appreciate the help.
Ray 0 Reputation points

2024-10-08T07:30:42.2233333+00:00

An additional update. Teams on a browser works fine on the virtual desktop, showing the video feeds of all users. Only the installed Teams app does not work. I've tried resetting and uninstall/reinstalling, neither of which solved the issue.
Ray 0 Reputation points

2024-10-08T07:32:37.3533333+00:00

An additional update. Microsoft Teams on the web works, showing all participants' videos. Only the app doesn't work. I've tried updating, resetting, and uninstalling/reinstalling the app without success.

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Microsoft Teams only allows one incoming video

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