Verification method

Question

Verification method

Simón Anliker 5

Hi everyone

I just registered for Azure. The registration process was fine and I received an E-mail confirmation that my new Azure subscription is live and that can go now to the Azure Portal.

Unfortunately I can't access the Portal. When I want to sign in it I have to verify my identity. I don't know how this happened, but it shows another phone number (from a company I work with - I share a SharePoint with them).

When i go to "Are your verification methods current? Check at https://aka.ms/mfasetup" and try to log in, i get the following error message: "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

How do I proceed?

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Answer 1

Harshitha Eligeti 4,380 Microsoft External Staff Moderator

Hi @Simón Anliker

Thank you for sharing your issue on Microsoft Q&A.

I understand you're having trouble with identity verification due to an incorrect phone number linked to your account. It appears that your account needs to be added as an external user in the tenant first.

The issue appears to be that you’re being redirected to a different tenant where your user account is added as a guest account. This could explain why a different phone number is showing during verification, as you may have registered with that phone number in the other tenant, which could explain why it’s appearing there. To resolve this, please try accessing your new tenant at portal.azure.com/<yourtenantID> using the new tenant ID you received in your email.

If you continue to encounter the same error, please let us know. Remember to keep a record of any error messages, as this information will be helpful for troubleshooting.

Best regards,

Harshitha Eligeti

Harshitha Eligeti 4,380 Reputation points Microsoft External Staff Moderator

2024-10-14T07:05:41.6166667+00:00

Hi @Simón Anliker
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Harshitha Eligeti 4,380 Reputation points Microsoft External Staff Moderator

2024-10-15T08:02:23.6466667+00:00

Hi @Simón Anliker Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Simón Anliker 5 Reputation points

2024-10-29T16:56:08.0366667+00:00

Hi, i followed your recommendation. I received the message that my tenant was not found
Harshitha Eligeti 4,380 Reputation points Microsoft External Staff Moderator

2024-10-30T15:43:53.27+00:00

Hi @Simón Anliker
If you received the message that your tenant was not found while trying to access the Azure portal using the portal.azure.com/<yourtenantID>, it means that the tenant ID you entered doesn't match with your tenant. Please make sure that you have entered the correct tenant ID and that you have access to the tenant. If you are still having trouble, please provide me with more information about the issue you are facing so that I can assist you better.

Best regards,

Harshitha Eligeti

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Verification method

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