Hi @May Ahmed
Welcome to our forum!
Here are some steps you may refer to:
- Reset your password: You can log back into your account by resetting your password. More information: Reset a forgotten Microsoft account password - Microsoft Support
- Fill Out the Account Recovery Form: Since you’ve already tried this, make sure to provide as much information as possible, even small details like the subject lines of emails you remember sending. This helps Microsoft verify your identity. More information: How can I recover my password for Microsoft accounts, including Outlook.com, Hotmail, Live, MSN, Onenote, etc.? - Microsoft Support
- Create a New Account: If all else fails and you’re unable to recover your account, you might need to create a new Hotmail account. While this isn’t ideal, it ensures you can continue using email services without further delay.
Hope it helps!
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