Hotmail Account Recovery Issues

Question

Hotmail Account Recovery Issues

May Ahmed 0

I am unable to log into my Hotmail account because I forgot the password, and it is not linked to a phone number for recovery.

I have submitted recovery requests through the form multiple times, but they are not being accepted.

This email account was created recently, and I have only sent one email from it, so I cannot recall any details that might help.

What steps can be taken to regain access?

Lawrence Wong 0 Reputation points

2025-04-28T03:41:00.33+00:00

I shared the sentiment with people who had to wait another 24 hours before another attempt to request recovery. I am absolutely gutted and in great despair to see to not be able to find customer service to handle the case so that it could be resolved asap in order to maintain my normal life. Without access to the email account that I've been using for 30 years, it's an absolute disaster.

To hear the answer from here telling people like us to "can create a new account and continue to use Microsoft product" is an absolute ignorance of our hurting it is to lose everything from the product and asked to continue to use THAT product! It is a farce.... before I could try another round 24 hours later, I've started moving everything it could be to gmail now. Even I could finally be successful in the recovery, I will no longer trust the reliability and service of the product with which i kept faith for 30 years. The end.

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Lawrence Wong 0 Reputation points

2025-04-28T03:41:00.33+00:00

I shared the sentiment with people who had to wait another 24 hours before another attempt to request recovery. I am absolutely gutted and in great despair to see to not be able to find customer service to handle the case so that it could be resolved asap in order to maintain my normal life. Without access to the email account that I've been using for 30 years, it's an absolute disaster.

To hear the answer from here telling people like us to "can create a new account and continue to use Microsoft product" is an absolute ignorance of our hurting it is to lose everything from the product and asked to continue to use THAT product! It is a farce.... before I could try another round 24 hours later, I've started moving everything it could be to gmail now. Even I could finally be successful in the recovery, I will no longer trust the reliability and service of the product with which i kept faith for 30 years. The end.

Answer 1

Hi @May Ahmed

Welcome to our forum!

Here are some steps you may refer to:

Reset your password: You can log back into your account by resetting your password. More information: Reset a forgotten Microsoft account password - Microsoft Support
Fill Out the Account Recovery Form: Since you’ve already tried this, make sure to provide as much information as possible, even small details like the subject lines of emails you remember sending. This helps Microsoft verify your identity. More information: How can I recover my password for Microsoft accounts, including Outlook.com, Hotmail, Live, MSN, Onenote, etc.? - Microsoft Support
Create a New Account: If all else fails and you’re unable to recover your account, you might need to create a new Hotmail account. While this isn’t ideal, it ensures you can continue using email services without further delay.

Hope it helps!

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Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-10T08:36:46.0166667+00:00

Hi @May Ahmed

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Warm thanks！
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-14T06:17:39.12+00:00

Hi @May Ahmed

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Warm thanks!

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Hotmail Account Recovery Issues

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