4,374 questions
Issue is fixed as of 1 week ago for actionable messages on adaptive card version 1.0
Outlook Actionable Message is not rendering properly
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 37%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Siniša Karađole
60
Reputation points
Hi. I have automation which sends adaptive cards (actionable messages) in my organization. Everything was working fine until several days ago. It looks it doesn't render FactSet at all. When I look at older received adaptive cards, which were rendered correctly before, now it is not rendered. Is there any change which would cause this behavior? Also, when I go to adaptive card designer and send one of the templates to myself, the same thing happens. Can anyone help? Here is screenshot of example from designer and actual received email. You can see there is no Total amount and requested on part, which is FactSet type
Microsoft 365 and Office Development Other
Outlook Windows Classic Outlook for Windows For business
9,586 questions
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 59%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Andrzej Grzebalski 0 Reputation points2024-10-07T08:57:02.9533333+00:00 Hi unfortunately I confirm I have the same.
It worked before the weekend and now it does not want , a few hours ago in the browser worked but now no longer.
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Siniša Karađole 60 Reputation points
2024-10-07T10:32:31.8833333+00:00 Also, if I switch to old outlook desktop version, it renders fine. In new outlook and web outlook it doesn't.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 72%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hari Krishna 0 Reputation points2024-10-09T11:07:14.1133333+00:00 Same issue to me as well. Any alternative?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 75%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOJ%3C/text%3E%3C/svg%3E)
Ondrej Juda 0 Reputation points2024-10-09T11:21:03.7766667+00:00 Same here. We use it in customer production for approvals, which is causing us problems now.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 99%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Guy Martinello 20 Reputation points2024-10-09T14:33:27.0966667+00:00 Was there an update on this? I am suddenly having the same issue where FactSet is not working on outlook web. Confirmed that it does work on mobile and desktop
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 82%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joseph Sebastian 5 Reputation points2024-10-11T03:07:41.5333333+00:00 Can confirm it's not working on new outlook since 4 days. This has business impact for us.
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Joseph Sebastian 5 Reputation points
2024-10-11T03:12:08.82+00:00 All the old actionable messages which were received without an issue also have rendered incorrectly now. Classic outlook and mobile outlook on ios don't have the issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sunil KC 0 Reputation points2024-10-15T18:24:02.56+00:00 Same issue to me as well. Any updates/alternative?
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Sunil KC 0 Reputation points
2024-10-15T18:25:23.13+00:00 Same here. We use it in customer production for approvals, which is causing us problems now.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 65%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Staffan Wärnberg 5 Reputation points2024-10-16T10:09:51.64+00:00 Is this reported to the Adaptive Cards project? Otherwise, I think it might be an idea.
https://github.com/microsoft/AdaptiveCards/issues -
Ondrej Juda 0 Reputation points
2024-10-16T11:28:48.9766667+00:00 I tested it today and it looks like it's fixed.
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Joseph Sebastian 5 Reputation points
2024-10-16T11:40:11.33+00:00 I tested it exactly after Ondrej Juda mentioned it and it was working. But after 30mins when I went to check it, It stopped working.
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Staffan Wärnberg 5 Reputation points
2024-11-08T11:51:57.1466667+00:00 Any news on this, or reference to bug report? It's still not working apparently.
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