Issues Deploying 3-Node HCI Cluster on DELL AX-750 (23H2) - Missing Azure Stack HCI Orchestrator Service

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Issues Deploying 3-Node HCI Cluster on DELL AX-750 (23H2) - Missing Azure Stack HCI Orchestrator Service

Fischer, Mikolaj 0

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Subject: Issues Deploying 3-Node HCI Cluster on DELL AX-750 (23H2) - Missing Azure Stack HCI Orchestrator Service

Hi,

I'm currently attempting to deploy a 3-node HCI cluster using DELL AX-750 servers with the freshly installed 23H2 OS. My intention is to use a combined compute/management network, with switchless dual links for storage. However, I understand that the official UI method to create a 3-node cluster with this network configuration is not supported.

The servers are visible in Azure Arc, but when I try to push the deployment through for verification, I encounter the following error:

{"

After exporting logs from one of the nodes to a temp folder and reviewing the ECE logs, I found the following errors:

Get-

It appears the 'Azure Stack HCI Orchestrator Service' is missing from the server, but all the necessary extensions for the node in Azure Arc seem to be installed correctly.

Could anyone help clarify why this service might not be available or advise how to resolve this issue?

Thanks in advance for your assistance.

Fischer, Mikolaj 0

Q&A cut errors... Error in azure:

{"code":"UpdateDeploymentSettingsDataFailed","message":"Deployment Settings validation failed.","details":[{"code":"UpdateDeploymentSettingsDataFailed","target":"/subscriptions/XXXXX/resourceGroups/XXX/providers/Microsoft.AzureStackHCI/clusters/PWHCICLUSTER01","message":"Failed to create deployment settings. \nValidation status is {Status=Error, Steps={Name=SetRegistrationParametersInECEForCloudDeployment, Description=Set Registration parameters in ECE for cloud deployment., FullStepIndex=10, StartTimeUtc=2024-10-03T08:51:46, EndTimeUtc=2024-10-03T08:51:52, Status=Success, Exception=, Steps=}, {Name=SetObservabilityNodeNameAndVersion, Description=Set assembly version reg key for telemetry config, FullStepIndex=20, StartTimeUtc=2024-10-03T08:51:52, EndTimeUtc=2024-10-03T08:51:52, Status=Success, Exception=, Steps=}, {Name=InvokeEnvironmentChecker, Description=Invoke Environment Checker action plan., FullStepIndex=30, StartTimeUtc=2024-10-03T08:51:52, EndTimeUtc=2024-10-03T08:52:15, Status=Error, Exception=System.Collections.Generic.List`1[System.String], Steps=}}. \nDeployment Status is {Status=, Steps=null}"}]}

Log from one node:

Get-Service : Cannot find any service with service name 'Azure Stack HCI Orchestrator Service'. At C:\NugetStore\Microsoft.AzureStack.Role.ECE.10.2408.1.591\content\Powershell\Scripts\GetActionPlanInformation.ps1:25 char:17 +   $eceService = Get-Service 'Azure Stack HCI Orchestrator Service' +                     ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~     + CategoryInfo          : ObjectNotFound: (Azure Stack HCI Orchestrator Service:String) [Get-Service], ServiceCommandException     + FullyQualifiedErrorId : NoServiceFoundForGivenName,Microsoft.PowerShell.Commands.GetServiceCommand
GetActionPlanInformation.ps1 : Failed to get ECEService. We will collect log here. GetActionPlanInformation.ps1 : Collecting information about failed action and saving to C:\Observability\Diag\No_Obs\LO__a5d2246c-f6e5-4b36-b487-3881deb8aa0a_PWSVHCI003\DiagLogs-20241002235540-PWSVHCI003\ECE. Import-Module : The specified module 'ECEClient' was not loaded because no valid module file was found in any module directory. At C:\NugetStore\Microsoft.AzureStack.Role.ECE.10.2408.1.591\content\Powershell\Scripts\GetActionPlanInformation.ps1:52 char:3 +   Import-Module ECEClient -DisableNameChecking +   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~     + CategoryInfo          : ResourceUnavailable: (ECEClient:String) [Import-Module], FileNotFoundException     + FullyQualifiedErrorId : Modules_ModuleNotFound,Microsoft.PowerShell.Commands.ImportModuleCommand GetActionPlanInformation.ps1 : Failed to create ECE Client, not able to proceed with querying action plan information.

Anonymous

2024-10-07T22:41:51.0766667+00:00

Hi Fischer, Mikolaj,

Welcome to the Microsoft Q&A Platform. Thank you for posting your query here. We are looking into it and will get back to you soon. Thank you.
Fischer, Mikolaj 0 Reputation points

2024-10-08T10:06:13.23+00:00
Hi,
i erase this server and reinstall with fresh OS (current version: 10.0.25398.469). After adding to ARC i have those extensions succesfully installed:
AzureEdgeDeviceManagement

DeviceManagementExtension - 1.2408.0.3024

AzureEdgeRemoteSupport - 1.0.5.2

AzureMonitorWindowsAgent - 1.30.0.0

AzureEdgeLifecycleManager - 30.2408.1.648

AzureEdgeTelemetryAndDiagnostics - 2.0.3.0

And after enter Get-Service 'Azure Stack HCI Orchestrator Service' i have error - this service not found:

PS C:\Users\Administrator> Get-Service 'Azure Stack HCI Orchestrator Service' Get-Service : Cannot find any service with service name 'Azure Stack HCI Orchestrator Service'. At line:1 char:1 + Get-Service 'Azure Stack HCI Orchestrator Service' + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (Azure Stack HCI Orchestrator Service:String) [Get-Service], ServiceComm andException + FullyQualifiedErrorId : NoServiceFoundForGivenName,Microsoft.PowerShell.Commands.GetServiceCommand

Why this service is not installed? How can we install it manually?
Anonymous

2024-10-09T20:34:56.6333333+00:00

Hi Fischer, Mikolaj,

Thank you for providing the update on this progress.
Could please the check the Windows Event Viewer for any error messages related to the Azure Stack HCI installation or service startup.
Anonymous

2024-10-10T19:49:33.23+00:00

Hi Fischer, Mikolaj,

Did you check the event viewer and have you found anything related to the issue. Please let us know.

Thank you.
Anonymous

2024-10-12T17:37:56.05+00:00

Hi Fischer, Mikolaj,

Hope you are doing well.

Just checking to see if you had a chance to see my response to your question. If you have any further queries, do let us know.

If the information is helpful, please consider by clicking the "Upvote" on the post.

1 answer

Your answer

Anonymous

2024-10-07T22:41:51.0766667+00:00

Hi Fischer, Mikolaj,

Welcome to the Microsoft Q&A Platform. Thank you for posting your query here. We are looking into it and will get back to you soon. Thank you.
Fischer, Mikolaj 0 Reputation points

2024-10-08T10:06:13.23+00:00

Hi,
i erase this server and reinstall with fresh OS (current version: 10.0.25398.469). After adding to ARC i have those extensions succesfully installed:
AzureEdgeDeviceManagement

DeviceManagementExtension - 1.2408.0.3024

AzureEdgeRemoteSupport - 1.0.5.2

AzureMonitorWindowsAgent - 1.30.0.0

AzureEdgeLifecycleManager - 30.2408.1.648

AzureEdgeTelemetryAndDiagnostics - 2.0.3.0

And after enter Get-Service 'Azure Stack HCI Orchestrator Service' i have error - this service not found:

PS C:\Users\Administrator> Get-Service 'Azure Stack HCI Orchestrator Service' Get-Service : Cannot find any service with service name 'Azure Stack HCI Orchestrator Service'. At line:1 char:1 + Get-Service 'Azure Stack HCI Orchestrator Service' + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (Azure Stack HCI Orchestrator Service:String) [Get-Service], ServiceComm andException + FullyQualifiedErrorId : NoServiceFoundForGivenName,Microsoft.PowerShell.Commands.GetServiceCommand

Why this service is not installed? How can we install it manually?
Anonymous

2024-10-09T20:34:56.6333333+00:00

Hi Fischer, Mikolaj,

Thank you for providing the update on this progress.
Could please the check the Windows Event Viewer for any error messages related to the Azure Stack HCI installation or service startup.
Anonymous

2024-10-10T19:49:33.23+00:00

Hi Fischer, Mikolaj,

Did you check the event viewer and have you found anything related to the issue. Please let us know.

Thank you.
Anonymous

2024-10-12T17:37:56.05+00:00

Hi Fischer, Mikolaj,

Hope you are doing well.

Just checking to see if you had a chance to see my response to your question. If you have any further queries, do let us know.

If the information is helpful, please consider by clicking the "Upvote" on the post.

Answer 1

Hi Fischer, Mikolaj,

Based upon the query It seems that the "Azure Stack HCI Orchestrator Service" is missing, which is essential for the deployment of your 3-node HCI cluster on the DELL AX-750 servers.

Please ensure that Azure Stack HCI was installed correctly. You might want to re-run the installation to make sure that all components, including the orchestrator service, are properly installed.
Use PowerShell to check if the service is present:

Get-Service 'Azure Stack HCI Orchestrator Service'

If it is not found, a reinstallation or repair of the Azure Stack HCI setup may be necessary.

Analyze the logs you've collected for any specific errors during the deployment phase, particularly related to the ECE (Edge Compute Environment) and module loading.

Ensure that all necessary Azure Arc extensions are installed and updated. Sometimes, outdated extensions can lead to deployment issues.

Please refer the below documents which will be helpful to troubleshoot the issue:
Review deployment prerequisites for Azure Stack HCI, version 23H2
Install the Azure Stack HCI, version 23H2 operating system
Register your servers and assign permissions for Azure Stack HCI, version 23H2 deployment

If the information is helpful, please consider by clicking the "Accept answer and Upvote" on the post.

Thank you.

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Issues Deploying 3-Node HCI Cluster on DELL AX-750 (23H2) - Missing Azure Stack HCI Orchestrator Service

1 answer

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