
It sounds like there may be a synchronization issue between the credentials and the Teams system, or there could be some inconsistencies with how different devices and platforms handle user verification status. Here are a few suggestions to address this situation:
- Update the Teams App: Make sure that both the teacher and the students are using the latest version of the Teams app. Outdated software can sometimes cause inconsistencies or glitches.
- Clear Cache: Clearing the cache of the Teams app can resolve many problems.
- Check User Roles and Status: Ensure that there are no discrepancies in user roles and statuses in the organization’s admin portal. Sometimes, permissions and roles set at the administrative level can affect how users appear in Teams.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.