Why does my download videos keep cutting out half way through?

Anna Chalk 1 Reputation point

I have recorded some important video calls through Microsoft Teams. I download all of them. However, most of them cut/stop playing completely after half-way through.

The video recording have all expired on Microsoft Teams, I am desperate for a solution and hopeful not lose all this important information that I have recorded.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
7,597 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Sharon Zhao-MSFT 24,956 Reputation points Microsoft Vendor

    @Anna Chalk ,

    Are these recordings uploaded to Microsoft Stream?

    You could click the recording can open in Microsoft Stream. If the recording is listed in Stream page. You could download it again. In general, the recording uploaded to Stream will be saved permanently.

    If no recording in Stream page, the recoding must be stored in Azure Media Services. It only has a 21-day limit before it’s deleted. In this scenario, recording cannot be restored.

    For more information about Teams cloud meeting recording, please refer to this link.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.