How to contest a user being suspended

Question

What is the process for contesting being suspended?

Answer 1

Hi @James Perkins,

Thanks for the question and using MS Q&A platform.

If your Azure Database for PostgreSQL has been suspended, here’s how to contest it:

1. Find Out Why It’s Suspended

• Check the Azure portal for messages about the suspension. Common reasons include policy violations, security issues, or unpaid bills.

1. Log Into the Azure Portal

• Sign in to the Azure Portal.
• Look for your Azure Database for PostgreSQL resource to see its status and any notifications.

3. Check for Billing Issues

• If it’s a billing problem, make sure your payment information is current and check for any unpaid invoices.
• Fix any billing issues you find.

4. Contact Azure Support

• Go to the Help + Support section in the Azure portal.
• Click on New support request.
• Select your subscription and resource, then choose the type of issue related to the suspension.
• Explain clearly why you believe the suspension should be lifted.
• Submit your request.

5. Follow Up

• Keep an eye on your support ticket in the Azure portal.
• You might get updates from Azure Support about what to do next or if they need more information.

6. Have a Backup Plan

• If it takes time to resolve the suspension, consider backing up your data or planning to move to another service if necessary.

By following these steps, you can contest the suspension and work toward getting your database back online.

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