How to solve Windows Hello greyed out Remove PIN option?

Heredia Sanz, Lucia 0 Reputation points
2024-10-08T13:31:55.2133333+00:00

Good afternoon,

We have the following problem in Windows 10, although we are searching for a solution for Windows 11 too. The "Remove" button in the "PIN (Windows Hello)" sign in option is greyed out, and cannot be used.

User's image

We know about the "forgot my PIN" workaround, but we need to find an easy to reach solution for the end users. Why does the button become unavailable?

We tried the "turning off the 'For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device (Recommended)'" solution, and the "turning off the Passwordless account on the Advanced security options option", and they did not work for us, as the button is still unavailable.

Thank you and best regards

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,713 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,888 questions
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2 answers

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  1. Zunhui Han 2,315 Reputation points Microsoft Vendor
    2024-10-08T15:01:45.0666667+00:00

    Hello,

    Thank you for posting in Q&A forum.

    You can try to delete the PIN using the I forgot my PIN option in Windows 11, as follows:

    Press Win+I to open Settings, then open the Accounts tab, then click Sign-in options, expand the PIN (Windows Hello) option, click I forgot my PIN option, confirm and enter your Microsoft account to log in, and finally click Cancel when the dialog box for setting a PIN appears.

    I hope the information above is helpful.

    Best regards

    Zunhui

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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  2. Kapil Arya 8,241 Reputation points MVP
    2024-10-13T07:41:16.9733333+00:00

    Hello,

    See if this video fix helps you:

    https://www.youtube.com/watch?v=386HvYbW-KY

    Let us know if this helps!

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