Automatic Profile Switching in Microsoft Edge Stopped Working

Question

I have two Microsoft Edge profiles set up with different organization accounts. Automatic profile switching was configured so that if I click on a link or access a site that requires authentication with an account already signed in to another profile, it would switch automatically. This feature worked for a few days, but now it has stopped. Instead of switching to profile B when accessing an intranet site, it prompts me to choose an account to sign in with. Additionally, the "preferred profile to sites" list is empty.

Any advice on how to resolve this issue?

Answer 1

Hi @Tafadzwa Mukorombindo ,

Looks like a profile-specific problem. Could you please try the following suggestions:

1. Repair Microsoft Edge. Go to Control Panel\Programs\Programs and Features --> Microsoft Edge --> Right click and select "Change".
2. Remove your current 2 profiles and re-create them. You may need to turn on sync first in case of any data loss.
3. If it is still not working well, remove the entire User Data folder. Navigate to %localappdata%\Microsoft\Edge on your computer, end all Microsoft Edge tasks in Task Manager and delete the User Data folder. Then recreate new ones.

If the suggestions above can't fix this issue, please consider assign a preferred profile for your target site. This would work in the same way as you've expected. In the meantime, please report this problem to the Edge Dev Team by sending feedback (Alt+Shift+I).

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Best Regards,

Shijie Li