microsoft authenticator

Question

i can't login into my microsoft account, my authenticator app can't show any number, i reinstall it and now the app cannot read me as the owner of the account, how i scan the barcode before the register in the app

Answer 1

Re-installing wont automatically give you access to existing accounts in your authenticator.

The only way to resolve this is to request for Product Support to reset MFA for the affected user for microsoft accounts. Contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

If you have other accounts e.g socials you need to contact their support teams

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

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Regards,

Abiola