Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,182 questions
Authenticator Issues for Work and School Accounts
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Maurice Hardy
0
Reputation points
Question:
How are users that lost/replaced a device and lost/replaced a phone suppose to login or reset their authentication methods? Admins do NOT have the ability to reset their authentication methods anymore so what is the fix for this? I have several employees currently having this issue that were affected by natural disasters.
Previously, Admins could go into Azure and reset their Authentication methods by updating the phone number or removing all authentication methods and having the user do a new setup.
Now users that can't login, are directed to Login and reset their authentication methods but I have yet to find a KB that informs users how to login if all other fails and Admins don't have that ability anymore. And this is a typical problem arising as I've found 2 Microsoft KBs that deal with the Common Problems with 2FA for work/school accounts. Thank you.
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