Planner access issue

IniobongNkanga-8038 681 Reputation points
2024-10-11T09:43:24.0466667+00:00

Hello,

Please i need your help on this issue.

One of our user reported that, he has lost access to some of the Planners suddenly this week Monday.

  • We are unable to confirm if the user is listed as a member of the affected plans because we don't have access to see this.
  • We are unable to confirm if the current owners of the plans can verify if the affected user is listed as a member because we don't have access to see it.
  • The affected user cannot access the plan on all the platforms such as planner web, app, Teams and Mobile App.
  • The user have tried accessing the plans using a different browser and incognio mode but still cannot access it.
  • Since Planner is integrated with Microsoft 365 Groups, We have check if the users have the necessary permissions in the associated SharePoint but not able to find the groups or site.

 

I tried finding the group name but I couldn’t find it. How can we please help finding the groups

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Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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  1. Robin Sheng-MSFT 3,680 Reputation points Microsoft Vendor
    2024-10-14T02:45:09.0566667+00:00

    Hi @IniobongNkanga-8038

    According to your case description, you should contact your organization administrator or plan owner and ask them to add members in the Microsoft 365 group in the admin center. Then add you back to the new plan member list.

    Add a member to a group in the admin center

    1. In the admin center, go to the Active groups page.
    2. Click a group name.
    3. In the details pane, on the Membership tab, select Members, and then select Add members.
    4. Search for or select the name of the member you want to add.
    5. Select Save.

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