Azure Monitor alerts Integration with ServiceNow

Question

We are monitoring Azure VM via Insight, where we have created Heartbeats under LAW>>Log Query to monitor the VM up/down status.

We observed, Azure Monitor Alerts are getting trigger to email. But we are unable to sent them on ServiceNow via webhook integration.

Do we have any integration document.

Answer 1

HI @Shola Lawani
Thank you for asking me.

1. Azure Monitor: Set Up Webhook 

Go to Azure Monitor > Alerts > Action Groups. 

Create or edit an Action Group. 

Add a Webhook action with the ServiceNow REST API URL: https://<your-instance>.service-now.com/api/now/table/incident. 

In Alert Rules, link the Action Group with the webhook. 

2. ServiceNow: Set Up Webhook 

Log into ServiceNow. 

Go to System Web Services > Outbound Web Services > REST Message. 

Create a new REST Message with POST and the Azure webhook URL. 

Write a script to create incidents using incoming alert data. 

3. Trigger Alerts in Azure 

Manually trigger test alerts in Azure Monitor. 

• Verify incident creation in ServiceNow.  

4. Troubleshooting 

Ensure webhook URLs match. 

• Verify authentication and scripting in ServiceNow