Trouble Disabling 2FA on X (Twitter) After Phone Reset and No Backup

Question

I recently got a new phone and formatted the old one, but I forgot to enable the backup. Despite that, I managed to recover the 2FA on several accounts, except for X (Twitter), where I’m having trouble disabling it and unlinking my accounts. I’ve already contacted X support, but I’m also seeking help here in hopes of finding a faster solution. Has anyone experienced this and can offer some guidance?

Answer 1

Hello Thiago,

Thanks for your question.

Contacting X support is the right course of action as it's an X account. The authenticator app is just a tool that helps manager these credentials. Only the provider can make account changes, which in this instance is X.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola