Cannot setup Peering Service on DEC-IX Frankfurt as our ip is already in use by other ASN

Question

Cannot setup Peering Service on DEC-IX Frankfurt as our ip is already in use by other ASN

ilgas 20

I tried to configure a new peering service over DEC-IX Frankfurt, but the Azure Portal shows that configuration cannot be pushed as IP Address is in use by other authonomous system.

As we're using a free subscription, we cannot open technical support request, so we wrote an e-mail to the address stated on peeringdb but no answer has been received. What can we do?

ilgas 20 Reputation points

2024-10-16T08:07:43.9733333+00:00

Hi Prasanna,

Thanks for your answer. Please help me with one-time free technical support because we dont have support plan.

Thanks,

ilgas

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ilgas 20 Reputation points

2024-10-16T08:07:43.9733333+00:00

Hi Prasanna,

Thanks for your answer. Please help me with one-time free technical support because we dont have support plan.

Thanks,

ilgas

Answer 1

Sai Prasanna Sinde 6,645 Microsoft External Staff Moderator

Hi @ilgas,

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

Could please provide your IP and ASN?
Please Validate if the IP is correctly showing the ASN from the below link: https://www.peeringdb.com/

Kindly let us know if the above helps or you need further assistance on this issue.

Thanks,

Prasanna.

ilgas 20 Reputation points

2024-10-15T17:49:26.48+00:00
Hi Prasanna,

Hope you are doing well too.

Our IP (DE-CIX Frankfurt): IPv4: 80.81.192.113 IPv6: 2001:7f8::8548:0:1 ASN: 34120

All information in peeringdb.com is correct. Thanks, ilgas
Sai Prasanna Sinde 6,645 Reputation points Microsoft External Staff Moderator

2024-10-16T05:40:41.7966667+00:00

Hi @ilgas,

Thank you for getting back.

To troubleshoot further, we will need a specialized 1:1 session, where a support engineer can help with your issue. If you have a support plan you may file a support ticket and please share the SR with us, else please do let us know, we will try and help you get a one-time free technical support.

P.S: We will be able to provide you one-time support if and only if your subscription is not managed by a CSP.

Thanks,

Sai Prasanna.
Sai Prasanna Sinde 6,645 Reputation points Microsoft External Staff Moderator

2024-10-21T04:56:14.3333333+00:00

Hi @ilgas,

Greetings of the day!

I would like to follow up with the thread.

If the Support provided helped all of your queries, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

Looking forward to your response and appreciate your time on this.

Thanks,

Sai Prasanna.

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Cannot setup Peering Service on DEC-IX Frankfurt as our ip is already in use by other ASN

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