Unable to cancel disable subscription

Question

Hi all,

A few days ago I activated an evaluation subscription. Everything was working fine until today that when I login and try to activate a virtual machine I get this message:

"Disabled subscription

Your account or subscription is disabled for security reasons.

We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision."

How can I cancel my subscription? I don't want any charges on my account as it was only a trial subscription.

Can you help me?

thanks!

Answer 1

Hi @Bett33
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

To cancel your Azure subscription, you can follow these steps:

1. Log in to the Azure Portal: Go to Azure Portal and sign in with your account.

Navigate to Subscriptions: Click on the "Subscriptions" link in the left-hand menu.

Select Your Subscription: Find the evaluation subscription you want to cancel and click on it.

Cancel Subscription: In the subscription details, look for an option that says "Cancel Subscription." Follow the prompts to complete the cancellation process.

If your subscription is disabled and you can't access the portal, you need to submit a support ticket as indicated in the error message.

1. Visit the Azure Support Page: Go to the Azure Support page.
2. Select the Right Support Option: Look for the option to contact Microsoft support. You may need to select "Technical support" or "Billing support" depending on your situation.

If you have any further queries, do let us know.

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