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Microsoft Purview - Free to Enterprise Account Not Working
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Wayne King
0
Reputation points
I want to utilize the Enterprise account type of Microsoft Purview by using the Microsoft 365 E5 Compliance trial. I have enabled the Microsoft 365 E5 Compliance license along with a Microsoft 365 E3 license for a couple of different users. When I log into Purview as either of the users, it still shows the Free version, and I cannot work with many features due to this limitation, i.e. Data Map. I have tried Edge, Chrome, and Safari, cleared cookies, and restarted the computer several times. It has been more than 5 days, which should be plenty of time for replication to occur. The user accounts being used have Global Administrator, Compliance Administrator, Purview Administrator, Data Source Administrator, Data Governance, and Data Catalog Curator permissions. Additionally, I also started a Microsoft 365 E5 license trial, but it still won't switch from the Free Purview account.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Purview
1,655 questions
{count} votes
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PRADEEPCHEEKATLA 90,736 Reputation points Moderator2024-10-15T10:07:21.7166667+00:00 @Wayne King - Thanks for the question and using MS Q&A platform.
Based on the information you provided, it seems like you have already taken the necessary steps to enable the Microsoft 365 E5 Compliance license and assigned the appropriate permissions to the users. However, it is still showing the Free version of Purview.
In this case, I would suggest you to check if the Microsoft 365 E5 Compliance trial license is properly activated and assigned to the users. Sometimes, it may take some time for the license to be activated and replicated across all the services. You can also try to sign out and sign back in to Purview to see if it refreshes the account type.
If the issue persists, I would recommend you to open a support ticket for further assistance. They will be able to investigate the issue and provide you with a solution.
I hope this helps! Let me know if you have any other questions.
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PRADEEPCHEEKATLA 90,736 Reputation points Moderator
2024-10-18T08:25:14.3366667+00:00 @Wayne King - We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
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Wayne King 0 Reputation points
2024-10-21T04:06:53.7033333+00:00 No. It is still an issue. I opened a support case as well. Everything they suggested, I had already performed. They suggested I perform the steps I mentioned in my opening comments. Nothing new to try or further suggestions. I work for a large company, and I set up this environment in order to work with Purview and Microsoft Fabric in deploying enterprise platforms.
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PRADEEPCHEEKATLA 90,736 Reputation points Moderator
2024-10-22T11:16:07.82+00:00 @Wayne King - Thanks for raising a support ticket. Could you please share the support request number to track internally?
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