My student cannot login using MFA

Question

My student cannot login using MFA

Romina Druta 0

Hello,

My student has problems when trying to authenticate using MFA to Azure portal. He has an authentication loop. How can this be fixed?

Can you disabled it if I give you his email?

Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-15T21:34:53.37+00:00

Hi @Romina Druta ,

Thank you for reaching out to Microsoft Q&A.

I understand that you’re encountering an authentication loop when trying to log in to the Azure portal. Cached credentials or cookies in the browser can sometimes interfere with the Microsoft Entra ID login process, leading to this loop.

Clearing the cache and cookies in your browser can help, and also try login using Incognito Mode or switching to a different browser to eliminate caching issues.

Can I know is this looping occurs to single user or multiple users?

If the problem persists, feel free to reach out again for further assistance!

Regards,
Goutam Pratti.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-16T21:47:51.6266667+00:00

Hi @Romina Druta

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-17T22:28:19.93+00:00

Hi @Romina Druta

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Romina Druta 0 Reputation points

2024-10-22T14:39:24.4766667+00:00

Hi,

All cache was cleared. The student receives a pop up to introduce a code but after introducing it it appears again.

Can somehow the MFA to be reseted?
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-22T20:30:36.64+00:00

Hi @Romina Druta ,

Thank you for reaching out to Microsoft Q&A.

If the problem still persists you can reach out IT department of your school to reset the MFA.

If the problem persists, feel free to reach out again for further assistance!

Regards,
Goutam Pratti.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-24T09:51:55.27+00:00

Hi @Romina Druta

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.