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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
We keep running into random bouts of receiving an error when attempting a Chat Completion request to Azure OpenAI's gpt-4o model (2024-08-06) (Global Standard).
Status: 500 (model_not_ready)
at Azure.AI.OpenAI.ClientPipelineExtensions.ProcessMessageAsync(ClientPipeline pipeline, PipelineMessage message, RequestOptions options)
at Azure.AI.OpenAI.Chat.AzureChatClient.CompleteChatAsync(BinaryContent content, RequestOptions options)
at OpenAI.Chat.ChatClient.CompleteChatAsync(IEnumerable`1 messages, ChatCompletionOptions options, CancellationToken cancellationToken)
at Microsoft.SemanticKernel.Connectors.OpenAI.ClientCore.RunRequestAsync[T](Func`1 request)
The error eventually goes away, but the stability is an issue. There is plenty of capacity available for our deployment to handle our requests.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
@Andy Kachelmeier Thanks for reaching out to us, this is an ongoing outage which is under fixing right now. I will update here again once there is any update.
Regards,
Yutong
-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.
@YutongTie-MSFT Thanks for the update. Do you know why these outages never get reported to the Azure status page? Every time we've run into this, the status page shows a green check for Azure OpenAI.
Hello @Andy Kachelmeier How about your Azure Health? Is there any notification, nor your email box?
@YutongTie-MSFT No, we haven't received any direct notifications either in email or in the portal.
@Andy Kachelmeier Thanks for letting me know, will forward this feedback to related team for further investigation.
Sad to hear this issue.
As an update for this issue, 16:00 UTC 10/16 - Hotfix rollout in progress in multiple regions (westus3, eastus2, australiaeast, spaincentral, swedencentral)
As a temporary work around, customers can switch to this model version: 2024-05-13
Regards,
Yutong
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