Unable to create new copilot with free trial version following microsoft guide

Question

I am trying to follow the "build an initial copilot guide" on microsoft, signed up for free trial for copilot using work account but I am unable to create new copilot as per instructions just keep getting the following "update is required" error which is taking me to power platform admin centre followed by another error code as per the 2 screen grabs I have provided.

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Answer 1

Hi SHAHZEB FAISAL,

Thank you for reaching out to us on the Microsoft Q&A forum. 

Thanks for sharing the details about the "update is required" error while trying to create a new copilot. 

Please ensure that your work account has the necessary permissions. Next, check the Power Platform Admin Center for any pending updates in your environment and install them if available. This might also be a short-term problem brought on by network problems.

Additionally, try clearing your browser cache and then restarting your browser to see if that resolves the issue. We tried it on our end, and everything is working fine for us.

If you are still facing any issue, please let us know in the comments and where you are encountering this error along with the screenshot for reference. We are glad to help you.

If you found the information helpful, we would greatly appreciate it if you could acknowledge it by selecting the Accept Answer & Upvote options.

Answer 2

It seems that you are encountering an "update is required" error while trying to create a new copilot in the Copilot Studio. This issue may be related to insufficient permissions or configuration settings in the Power Platform.

To resolve this, you should check the following:

1. Permissions: Ensure that your account has the necessary permissions to create a new environment. If you see an error indicating that you do not have permissions, you will need to get access from an administrator.
2. Environment Setup: Make sure that a default environment is created in Power Apps. If no default environment exists, you will encounter issues when trying to create a copilot. You can create a default environment by accessing the Power Platform admin center.
3. Admin Settings: If you are not the administrator, contact your IT administrator to ensure that self-service sign-up is enabled and that you have the required permissions to create environments.

If these steps do not resolve your issue, you may want to consult the Microsoft Community Hub for further assistance.

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References:

• Work with Power Platform environments in Copilot Studio
• Sign up for a Copilot Studio trial