Unexpected error quitting

Question

Hello Sir,

My name is Kanak Singh, I have a Windows 10 laptop with memory:- 4 GB RAM and 512 GB SSD, Recently, my laptop turned off unexpectedly (Not shutting down !!). When I turn on my PC, an error shows me: "Unexpected Error: quitting". This happened yesterday also.

I don't know what to do, if this has happened when I am doing my important work then what will I do at that time? Please Help me to fix the problem.

Answer 1

Hello,

Here are some steps you can try:

Check Event Viewer Logs:

Open the Event Viewer by typing “Event Viewer” in the search box and selecting it.

Navigate to Windows Logs > System.

Look for any critical errors around the time your laptop turn off unexpectedly.

Update Drivers:

Outdated or corrupt drivers can cause unexpected shutdowns. Go to Device Manager and update all your drivers, especially for critical components like the graphics card, network adapter, and chipset.

Run System File Checker:

Open Command Prompt as an administrator and run the command sfc /scannow. This will check for and repair any corrupted system files.

Check for Overheating:

Overheating may cause this issue. Ensure your laptop’s vents are not blocked.

Update Windows:

Make sure your Windows 10 is up to date. Go to Settings > Update & Security > Windows Update and check for updates.

Hope this helps.

Best Regards,

Hania Lian

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