Can't sign into Microsoft 365

Question

I can't log into my company's email address on the outlook, teams, onedrive, etc. android apps. It comes up with the error code: "4pgpl"

Correlation Id: 86944cde-f47d-4969-acbb-de90ae798637

Timestamp: 2024-10-16T07:40:29.000Z

DPTI: cf5699c43e94833f

Error Tag: 4pgpl

Error Code: 0

Answer 1

Hi @Leah Smale

Does anyone else have the same issue in your organization?

It sounds like you're experiencing a login issue with your company's Microsoft services on Android. Here are some general troubleshooting steps you can try:

1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue.
2. Update Apps: Make sure the Outlook, Teams, and OneDrive apps are up to date. Go to the Google Play Store and check for any available updates for these apps.
3. Clear Cache and Data:

• Go to your phone's Settings.
• Tap on Apps or Application Manager.
• Find and tap on the app (Outlook, Teams, or OneDrive).
• Tap Storage.
• Tap Clear Cache and Clear Data.
• Repeat for each app.

4. Reinstall Apps: Uninstall the apps and then reinstall them from the Google Play Store.

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