blue screen while joining Teams meetings

Question

I got the blue screen of death 2 times yesterday. Each time the BSOD would occur within 1 sec after joining MS teams meeting. MSteams_crash_2.txt

As per the BSOD memory dump, it is showing ntkrnlmp.exe causing my PC to crash due to a bug check event.  The bug check was: 0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x00000000000 and suspected PROCESS_NAME: ms-teams.exe. i have attached the TXT version of dumps. any guidance to resolve this issue will be appreciated.

MSteams_crash_1.txt

Answer 1

Hi @Saraf, Tushar

Based on the information you provided, the bug check code 0x0000001e is usually related to a kernel-mode exception handler error, and ntkrnlmp.exe is part of the Windows kernel.

Please try the following possible solutions:

1. Update drivers: Make sure all device drivers, especially network adapter and graphics card drivers, are up to date. You can visit the device manufacturer's website to download the latest drivers.
2. Check for Windows updates: Make sure your Windows system is up to date. Some updates may contain patches to fix this type of problem.
3. Reinstall Microsoft Teams: The application files may be corrupted. Try clearing the Teams cache. Or uninstall and reinstall Microsoft Teams.
4. Run System File Checker: Use the Command Prompt to run the sfc /scannow command to check and repair the integrity of system files.
5. Check for hardware problems: Hardware failures, such as memory or hard drive problems, can also cause BSODs. You can use the Windows built-in memory diagnostic tool or third-party tools to check the hardware health.

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