Can't get a code from the authenticator App - stuck in a loop

Jérôme Lefrançois 35 Reputation points
2024-10-17T12:20:18.96+00:00

Dear,

when I want to log into my microsoft 365 account (Microsoft 365 Apps for business) I don't have the possibility to generate a code via the authenticator App.

I am the administrator of this account and cannot log as an admin as well.

The only option I have / I see in the auth app are:

  • Account connected
  • Configure 2 step authentication (then a QR code is requested which I don't have)

Thank you for your support

IMG_3463

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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