I'm stuck in an Authenticator loop

Elise K--P 5 Reputation points
2024-10-18T05:21:04.99+00:00

Hello,

I have a non Microsoft email linked to a microsoft account and when I want to connect, my password is OK but there is 2FA and only 2 options to use Authenticator that I don't have anymore...

And when I want to recreate an account on Authenticator, it ask me Authenticator codes...

So I'm stuck in an Authenticator loop and I don't have access to my domain account to deactivate this 2FA...

How can I delete this 2FA and retrieve my access?

Thanks in advance for your help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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