Activity notifications in Teams when a news is posted to Viva connections not working

Question

Activity notifications in Teams when a news is posted to Viva connections not working

Aron Ingi Kristinsson 35

Hi

We've been using Viva Connections for some time and recently we stopped receiving notifications in the "Activity" tab in Teams when a news post is posted from Sharepoint. This was working well but all of a sudden it stopped working. This feature is crucial on getting more views and engagement on the news posts.

Jessica Collins 0 Reputation points

2024-10-22T23:29:35.7633333+00:00

We are experiencing the same issue. Loved this feature so much. Is it because we are currently using a free version of Viva Connections?
Aron Ingi Kristinsson 35 Reputation points

2024-10-23T09:46:28.88+00:00

@Jessica Collins, loved this feature also! So easy to reach all employees and I saw a lot of increasement in engagement on the news posts. I don't think it's because of we're using the "free" version, unless Microsoft changed something... I found a quick fix to get this working again though, but that requires the user to "Follow" the Sharepoint site that posted the news.
Niklas 10 Reputation points

2024-10-24T12:46:41.11+00:00

We are also experiencing this change in notifications. Is it possible to get clarification from MS if this is an intended change or a bug that will be corrected in the future?
Jessica Collins 0 Reputation points

2024-10-25T02:24:56.43+00:00

Thanks for your suggestion @Aron Ingi Kristinsson I wish this worked for us but sadly it didn't (I was already following all the relevant sites) :(
Alan Owen 5 Reputation points

2024-10-27T22:28:39.8133333+00:00

We've also had the same issue since early October. Seems like an update may have broken something.
EMS 5 Reputation points

2024-11-07T04:24:50.7166667+00:00

Hi,

We’ve been experiencing an issue since early October 2024. The news posts we’ve been publishing on our Intranet page have seen a significant drop in views and engagement. Upon investigation, we noticed that some users are receiving notifications (in the Activity tab on Teams) for new posts, while others are not. It seems to be inconsistent.

We haven’t made any changes on our end. I’ve checked the Viva Connections settings, and everyone in the organization should be receiving notifications for new posts. Additionally, I reviewed the Viva Connections criteria, and we appear to meet the requirements.

Could I please get some clarification or assistance from someone at Microsoft? We’d like to know if this issue requires action on our part or if it’s something that will resolve itself. Any insight into what might be happening would be greatly appreciated.

Thank you!
Jessica Collins 0 Reputation points

2024-11-07T04:30:16.2+00:00

We had the same issue but ours actually just started working again this week. Didn't work for around 2 weeks and people are magically receiving notifications again (yay!) Hopefully yours starts working soon.
Veronique Palmer 5 Reputation points

2025-03-13T04:22:12.1866667+00:00

We have the same issue on 2 tenants. It was working flawlessly, then this week it just stopped. Microsoft has changed something on the backend for sure. Nothing has changed in our settings on Viva Connections. Very frustrating. How do I explain this to clients? They loved this feature.

2 answers

Your answer

Jessica Collins 0 Reputation points

2024-10-22T23:29:35.7633333+00:00

We are experiencing the same issue. Loved this feature so much. Is it because we are currently using a free version of Viva Connections?
Aron Ingi Kristinsson 35 Reputation points

2024-10-23T09:46:28.88+00:00

@Jessica Collins, loved this feature also! So easy to reach all employees and I saw a lot of increasement in engagement on the news posts. I don't think it's because of we're using the "free" version, unless Microsoft changed something... I found a quick fix to get this working again though, but that requires the user to "Follow" the Sharepoint site that posted the news.
Niklas 10 Reputation points

2024-10-24T12:46:41.11+00:00

We are also experiencing this change in notifications. Is it possible to get clarification from MS if this is an intended change or a bug that will be corrected in the future?
Jessica Collins 0 Reputation points

2024-10-25T02:24:56.43+00:00

Thanks for your suggestion @Aron Ingi Kristinsson I wish this worked for us but sadly it didn't (I was already following all the relevant sites) :(
Alan Owen 5 Reputation points

2024-10-27T22:28:39.8133333+00:00

We've also had the same issue since early October. Seems like an update may have broken something.
EMS 5 Reputation points

2024-11-07T04:24:50.7166667+00:00

Hi,

We’ve been experiencing an issue since early October 2024. The news posts we’ve been publishing on our Intranet page have seen a significant drop in views and engagement. Upon investigation, we noticed that some users are receiving notifications (in the Activity tab on Teams) for new posts, while others are not. It seems to be inconsistent.

We haven’t made any changes on our end. I’ve checked the Viva Connections settings, and everyone in the organization should be receiving notifications for new posts. Additionally, I reviewed the Viva Connections criteria, and we appear to meet the requirements.

Could I please get some clarification or assistance from someone at Microsoft? We’d like to know if this issue requires action on our part or if it’s something that will resolve itself. Any insight into what might be happening would be greatly appreciated.

Thank you!
Jessica Collins 0 Reputation points

2024-11-07T04:30:16.2+00:00

We had the same issue but ours actually just started working again this week. Didn't work for around 2 weeks and people are magically receiving notifications again (yay!) Hopefully yours starts working soon.
Veronique Palmer 5 Reputation points

2025-03-13T04:22:12.1866667+00:00

We have the same issue on 2 tenants. It was working flawlessly, then this week it just stopped. Microsoft has changed something on the backend for sure. Nothing has changed in our settings on Viva Connections. Very frustrating. How do I explain this to clients? They loved this feature.

Answer 1

Anonymous

Hi @Aron Ingi Kristinsson

Does the issue occur in the Teams web client?

If the issue only occurs in the Teams desktop client, try clearing the Teams cache and updating Teams to the latest version.

User's image

Additionally, on Teams desktop and web, specific notification types can be selectively enabled or disabled under settings under Viva Connections > Notifications and activity, please ensure your settings have not been modified.

Finally, please make sure your Teams status. If your status is Do not disturb, you may not receive notifications from activities.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Alan Owen 5 Reputation points

2024-10-27T23:16:35.26+00:00

The issue is the same for all users in our organisation and it's the same on web client, desktop and mobile app. It's not just the notifications, but the new news stories are not shown in the activity feed at all on any version of the app, so not a cache issue.
Veronique Palmer 5 Reputation points

2025-03-13T04:24:45.3433333+00:00

It's the same on tenants here in South Africa - different tenants, was working flawlessly one day and the next day, it stopped. No change to any settings on the tenant. Microsoft changed something.

Answer 2

Anonymous

Hi @Aron Ingi Kristinsson

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

Case Title: Activity notifications in Teams when a news is posted to Viva connections not working

Issue Symptom: We've been using Viva Connections for some time and recently we stopped receiving notifications in the "Activity" tab in Teams when a news post is posted from Sharepoint.

Resolution: User need require the user to "Follow" the SharePoint site that posted the news.

Thanks for your understanding and support.

Jessica Collins 0 Reputation points

2024-10-25T02:23:09.3566667+00:00

Hi unfortunately this solution didn't work for us. I'm following all the relevant sites and still no alerts. Also, the alerts were working perfectly from early August (when I assume MS rolled out the new feature) and all of a sudden stopped working last Thursday October 17 (I literally posted a story the day before and alerts worked)> I didn't make any change to any of my settings on that date so assume it was a change at Microsoft's end?
Alan Owen 5 Reputation points

2024-10-27T22:26:43.4566667+00:00

The issue isn't resolved! This is only a workaround at best, and it doesn't work.
Veronique Palmer 5 Reputation points

2025-03-13T04:23:39.12+00:00

Incorrect. Users were already following the sites. This used to work with no issues and it just stopped.

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Activity notifications in Teams when a news is posted to Viva connections not working

2 answers

Your answer