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We have on-premises Active Directory synced with Azure/Entra, which then updates Microsoft 365 (M365) and Exchange Online with user details. However, I have one user whose details are syncing to Azure but not to M365. My main goal is to add a proxy address for this user, but it never populates, nor do any other changes. The updates successfully sync from on-prem AD to Azure, but they aren't reflected in any M365 services. Does anyone have suggestions on how to troubleshoot this?
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Hi, @ Gregor Wells
Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Try initiating a forward sync from Azure to Exchange Online for that account:
https://learn.microsoft.com/en-us/exchange/troubleshoot/administration/self-help-diagnostics
https://aka.ms/PillarEXORecipients
If that doesnt work, you will need to open a ticket with 365 support.