My microsoft account was hacked and the email and password were changed including security info.

Question

My main account was hacked and evrything was chnage nothing has helped so far anyone got any tips?

Answer 1

Hi Aaron Kidney,

I’m sorry to hear that your Microsoft account has been compromised. If your email, password, and security info have all been changed, it can be a bit tricky, but there are still steps you can take to recover your account:

1. Use the account recovery form: If you can no longer access your account due to the changes, try using the Microsoft Account Recovery Form: account.live.com/acsr. You’ll need to provide as much information as possible about your account, including old passwords, security questions, and account activity.
2. Check for the recovery email or phone: If you have a recovery email or phone number set up before the hack, Microsoft should have sent notifications about these changes. Use those links to try to reverse the unauthorized changes.
3. Contact Microsoft support: If you're still unable to recover your account, contacting Microsoft Support directly is crucial. Provide them with details about the hack and any proof of ownership for the account. They may ask for information such as recent activity, purchase history, or other identifying information.
4. Check other linked accounts: If you use your Microsoft account to sign in to other services (like Xbox or Skype), make sure to change the passwords for those accounts if they’ve been affected.
5. Enable 2-factor authentication: Once your account is recovered, ensure you enable two-factor authentication to better secure it in the future.

I hope this helps, and I wish you a swift recovery of your account. Feel free to reach out if you need further assistance!

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Answer 2

Hi @aaron kidney ,

Welcome to our forum!

Agree with Fahgri Adam, you can try the steps to restore your Microsoft account. If you are using an Outlook.com account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Thanks for your understanding and support!

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