HYPERVISOR_ERROR keeps happening and just this on control panel

Question

For some reason my pc keeps BSOD itself and i see some info but not a lot on Event Viewer. I have a image from control panel which happened around the same time as my BSOD. It is a Lenovo Ideapad brand new bought in june and this also simutanously happened here on event viewer

Faulting application name: RzChromaConnectServer, version: 1.0.0.42, time stamp: 0x667a7744

Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x84b62951

Exception code: 0xc0000409

Fault offset: 0x0009e3bb

Faulting process id: 0x0x1450

Faulting application start time: 0x0x1DB23617B39071E

Faulting application path: C:\Program Files (x86)\Razer Chroma SDK\bin\RzChromaConnectServer

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report Id: ce1e47ab-07fb-44c0-b7f9-105adb5051be

Faulting package full name:

Faulting package-relative application ID:

And this only happens when I have Roblox running. Is there any help?

Answer 1

The HYPERVISOR_ERROR and the associated BSOD (Blue Screen of Death) could be related to the RzChromaConnectServer application, which is part of the Razer Chroma SDK. The faulting module, ucrtbase.dll, indicates that there might be an issue with the Universal C Runtime, which can lead to application crashes and potentially affect system stability.

Here are some steps you can take to troubleshoot the issue:

1. Update Drivers: Ensure that all your drivers, especially for graphics and peripherals, are up to date. You can check the manufacturer's website for the latest versions.
2. Check for Software Conflicts: Since the issue occurs when Roblox is running, try running Roblox without the Razer Chroma SDK to see if the problem persists. This can help identify if the SDK is causing the conflict.
3. Run System File Checker: Use the System File Checker tool to repair any corrupted system files. You can do this by running sfc /scannow in an elevated command prompt.
4. Check Event Viewer: Continue to monitor the Event Viewer for any additional error messages that may provide more context about the crashes.
5. Reinstall Razer Chroma SDK: If the problem continues, consider uninstalling and then reinstalling the Razer Chroma SDK to ensure it is properly configured.
6. Test Hardware: Since the laptop is new, running hardware diagnostics provided by Lenovo may help identify any underlying hardware issues.

If the problem persists after trying these steps, you may want to contact Lenovo support for further assistance.

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References:

• Stop errors and unexpected restart troubleshooting guidance
• Advanced troubleshooting for stop or blue screen errors

Answer 2

Hello,

Based on your description, please follow the steps below to help diagnose and resolve the issue.

Disable Razer Chroma Connect Temporarily: As a test, try disabling or uninstalling the Razer Chroma Connect software temporarily and see if the issue persists when running Roblox. If the BSOD stops happening, this software might be the culprit.

Run System File Checker: Run the System File Checker tool to repair missing or corrupted system files.

1. Open Command Prompt as Administrator.
2. Type sfc /scannow and press Enter.
3. Wait for the process to complete and follow any on-screen instructions.

Run Memory Diagnostics: Sometimes, faulty RAM can cause BSODs. Run the Windows Memory Diagnostic tool to check for memory issues:

1. Press Windows Key + R to open the Run dialog.
2. Type mdsched.exe and press Enter.
3. Choose either to restart immediately and check for problems or check for problems the next time you start your computer.

Check for Third-Party Software Conflicts: Other installed software might be conflicting with Razer Chroma Connect or Roblox. Try disabling other non-essential software and see if that makes a difference.

Best Regards,

Yanhong Liu

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