Desktop Background Not Syncing Over Azure VPN for AD Users

Question

Desktop Background Not Syncing Over Azure VPN for AD Users

aditya jogwar 0

Hello everyone,

I have an on-premises Active Directory hosted in my local environment, which is synced with an Active Directory hosted on Azure. Our AD setup has multiple OUs, and we have planned separate OUs and group policies for different regions: one for India users and another for US users.

The issue we are facing is that after connecting to the Azure VPN, the desktop background does not sync for the local systems. However, the background is being reflected correctly when using Remote Desktop Connection to access the Azure servers.

I've already checked the wallpaper folder permissions, and they are set to full control for both authenticated users as well as domain users and computers.

Any assistance or guidance on how to fix this would be greatly appreciated.

Thank you!

Mounika Reddy Anumandla 6,940 Reputation points Microsoft External Staff Moderator

2024-10-21T10:25:33.5633333+00:00

Hi aditya jogwar,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Have you checked if there are any other Group Policy settings that might be restricting desktop background sync.
Check the Azure VPN settings for any restrictions on syncing desktop backgrounds.
Can you please send me the screenshot with which I can investigate deeper.

Thank you!
aditya jogwar 0 Reputation points

2024-10-21T10:49:40.4266667+00:00

Hello Mounika,

There is no other specific group policy linked to that OU that is restricting the sync.

Could you please elaborate on where I need to check the Azure VPN settings, as my VPN is configured on the firewall, which is on FortiGate? Also, please find the attached screenshot showing the black screen on my workstation, despite my user being part of the OU where the correct group policy settings for syncing the desktop background have been applied.

The policy is working on a remote desktop services session. but the background is not getting reflected on my workstation.

Kindly assist as soon as possible, as this is a blocker for us.
Mounika Reddy Anumandla 6,940 Reputation points Microsoft External Staff Moderator

2024-10-22T09:10:31.5466667+00:00

Hi aditya jogwar,

Thank you for your patience while we are reviewing your query.
Based on my understanding, the issue is occurring on an on-premises virtual machine. This matter should be addressed by the Windows and Active Directory technical support team, as it falls outside our scope of responsibility.
Hope you understand!
Thank You!
aditya jogwar 0 Reputation points

2024-10-28T07:13:12.36+00:00

Hello Mounika,

As reviewed and confirmed on our end, we have resolved the issue where the desktop background was not syncing to the on-premises workstation/endpoint. After making the necessary changes at the firewall level, we are now able to access the specified share path from the local environment, and the background is now visible.

However, a new issue has arisen. When we are outside the office network, the wallpaper does not display as expected. Ideally, it should be stored in the cache and appear on the background, but instead, we are seeing a black screen outside the office network. Please let me know if you have any questions and how we can proceed to resolve this issue.

Thank you!
aditya jogwar 0 Reputation points

2024-11-08T09:57:06.8066667+00:00

Hello Mounika,

As reviewed and confirmed on our end, we have resolved the issue where the desktop background was not syncing to the on-premises workstation/endpoint. After making the necessary changes at the firewall level, we are now able to access the specified share path from the local environment, and the background is now visible.

However, a new issue has arisen. When we are outside the office network, the wallpaper does not display as expected. Ideally, it should be stored in the cache and appear on the background, but instead, we are seeing a black screen outside the office network. Please let me know if you have any questions and how we can proceed to resolve this issue.

Thank you!