Actionable Email Shows Rendering Partialy to very few users

Question

Hi Team,

A small number of users are experiencing issues with actionable emails that are displaying partially in both Outlook and the web version.

Interestingly, the same email appears correctly for one recipient but only partially for another.

We are using Microsoft 365.

Answer 1

Hi @Muhammed Fazeel

Welcome to our forum!

As i know: To render Actionable messages correctly, Outlook uses the following GET request to get the Actions protocol endpoint URL from the Autodiscover V2 service: https://outlook.office365.com/autodiscover/autodiscover.json/v1.0/<user email address>?protocol=actions.

If the request is successful, the Autodiscover V2 service returns HTTP status code 200 and provides the requested URL in the response body. However, if the Autodiscover V2 service is disabled on the user's computer that has Outlook installed, the GET request fails, and Outlook can't connect to the actions protocol endpoint.

Please refer to the article Actionable messages render incorrectly - Outlook | Microsoft Learn and have a try.

Hope it helps! 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.