unable to login to Azure subscription

Question

unable to login to Azure subscription

Varinder Singh 0 Microsoft Employee

when trying to login to my subscription, it is throwing the error where self-diagnostic test is successful, I reached to Tech web, but they are saying open a ticket for azure team. Here is result from self-diagnostics

{

"browserInfo": {

	"success": true,

	"details": {

		"browserName": "Microsoft Edge Chromium",

		"OSName": "Windows",

		"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36 Edg/129.0.0.0"

	}

},

"fetchManifest": {

	"success": true,

	"status": 200,

	"statusText": "",

	"details": "Manifest was successfully retrieved with a status of 200. Cosmos DB is available."

},

"clientSideDependencyEndpoints": {

	"success": true,

	"details": [

		{

			"name": "React View",

			"uri": "https://reactblade.portal.azure.net/api/ping",

			"status": 204,

			"statusText": ""

		},

		{

			"name": "Azure Resource Manager",

			"uri": "https://management.azure.com/healthcheck?api-version=2014-04-01",

			"status": 200,

			"statusText": ""

		},

		{

			"name": "Hosting Service: https://ms.hosting.portal.azure.net/",

			"uri": "https://ms.hosting.portal.azure.net/api/ping",

			"status": 200,

			"statusText": ""

		},

		{

			"name": "Hosting Service: https://hosting-ms.portal.azure.net/",

			"uri": "https://hosting-ms.portal.azure.net/api/ping",

			"status": 200,

			"statusText": ""

		},

		{

			"name": "Hosting Service: https://hosting-ms.portal.azure.net/",

			"uri": "https://hosting-ms.portal.azure.net/api/ping",

			"status": 200,

			"statusText": ""

		},

		{

			"name": "Hosting Service: https://hosting.portal.azure.net/",

			"uri": "https://hosting.portal.azure.net/api/ping",

			"status": 200,

			"statusText": ""

		},

		{

			"name": "Third Party Hosting Service",

			"uri": "https://hosting.partners.azure.net/api/ping",

			"status": 200,

			"statusText": ""

		},

		{

			"name": "Hosting Service: https://hosting.portal.azure.net/",

			"uri": "https://hosting.portal.azure.net/api/ping",

			"status": 200,

			"statusText": ""

		}

	]

},

"serviceHealthEndpoints": {

	"success": true,

	"details": [

		{

			"name": "Azure Resource Manager",

			"uri": "https://management.azure.com/healthcheck?api-version=2014-04-01",

			"status": 200,

			"statusText": "OK"

		},

		{

			"name": "Microsoft Graph",

			"uri": "https://graph.microsoft.com/v1.0/$metadata",

			"status": 200,

			"statusText": "OK"

		},

		{

			"name": "Insights",

			"uri": "https://insights1.exp.azure.com/",

			"status": 200,

			"statusText": "OK"

		},

		{

			"name": "Azure Active Directory",

			"uri": "https://login.microsoftonline.com/",

			"status": 200,

			"statusText": "OK"

		},

		{

			"name": "Graph",

			"uri": "https://graph.windows.net/v1.0/$metadata",

			"status": 200,

			"statusText": "OK"

		},

		{

			"name": "Azure Email Orchestration",

			"uri": "https://nam.comms.azure.net/",

			"status": 200,

			"statusText": "OK"

		}

	]

},

"loadIFrame": {

	"success": true,

	"details": "Loading an iframe was successful."

},

"localStorage": {

	"success": true,

	"details": "Read/write to storage was successful."

},

"sessionStorage": {

	"success": true,

	"details": "Read/write to storage was successful."

},

"webWorkers": {

	"success": true,

	"details": "All web workers responded successfully."

},

"requestBodyPersistence": {

	"success": true,

	"details": "Request body was not stripped while making a POST request to the server."

},

"cookiePersistence": {

	"success": true,

	"details": "Cookies were received by server and not stripped during request."

}

}

Anonymous

2024-10-22T08:35:35.67+00:00

Hi @Varinder Singh
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Try clearing your browser cache and cookies, then see if you can log in again.

If you use Microsoft Edge, give Chrome or Firefox a shot instead.

Turn off any browser extensions you have, especially ad blockers, and then try logging back in.

Make sure your internet connection is stable and working properly.

Double check that your browser is up to date, as older versions can cause problems.

Open private or hidden windows in your browser to avoid issues caused by extensions or hidden data.
If you have any further queries, do let us know.

If the answer is helpful, please click "Accept Answer" and "Upvote it".
Anonymous

2024-10-23T05:20:06.4+00:00

Hi @Varinder Singh
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" on my post let us know Thank you...!
Varinder Singh 0 Reputation points Microsoft Employee

2024-10-23T13:07:51.92+00:00

Rahul none of that is working
Varinder Singh 0 Reputation points Microsoft Employee

2024-10-23T13:09:12.7466667+00:00

3 answers

Your answer

Anonymous

2024-10-22T08:35:35.67+00:00

Hi @Varinder Singh
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Try clearing your browser cache and cookies, then see if you can log in again.

If you use Microsoft Edge, give Chrome or Firefox a shot instead.

Turn off any browser extensions you have, especially ad blockers, and then try logging back in.

Make sure your internet connection is stable and working properly.

Double check that your browser is up to date, as older versions can cause problems.

Open private or hidden windows in your browser to avoid issues caused by extensions or hidden data.
If you have any further queries, do let us know.

If the answer is helpful, please click "Accept Answer" and "Upvote it".
Anonymous

2024-10-23T05:20:06.4+00:00

Hi @Varinder Singh
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" on my post let us know Thank you...!
Varinder Singh 0 Reputation points Microsoft Employee

2024-10-23T13:07:51.92+00:00

Rahul none of that is working
Varinder Singh 0 Reputation points Microsoft Employee

2024-10-23T13:09:12.7466667+00:00

Answer 1

Hi @Varinder Singh
I'm sorry to hear that none of the suggested solutions worked for you. Since the self-diagnostic test is successful, it seems like the issue might be specific to your subscription or account. In this case, I would recommend opening a support ticket with Microsoft Azure support. They will be able to investigate the issue further and provide you with a solution.

To open a support ticket, you can follow these steps:

Go to the Azure portal and click on the "Help + support" button in the top right corner.

Click on the "New support request" button.

Fill out the required information, including the subscription ID, the issue description, and any relevant details.

Choose the severity level and the support plan that you have.

Click on the "Create" button to submit the support request.

Once you have submitted the support request, a support engineer will contact you to help you resolve the issue. I hope this helps.

Anonymous

2024-10-25T00:56:41.22+00:00

Hi @Varinder Singh
Just want to check is that issue resolved or else if you need any help, please let us know we will always help as you needed.! if you had chance please review once my previous comment. Thank you.!

Answer 2

Varinder Singh 0 Microsoft Employee

No it didn't, problem is my susbscription id no more appears in list hence unable to open the ticket as well

Answer 3

Varinder Singh 0 Microsoft Employee

problem is my subscription id doesn't get listed in drop down hence unable to open the ticket

Anonymous

2024-10-29T07:00:35.63+00:00

Hi @varinder SINGH
I apologize for the confusion. If your subscription ID is not appearing in the drop-down list when you try to open a support ticket, you can try the following steps:

Make sure that you are signed in to the Azure portal with the correct account that has access to the subscription.

Check if you have any other Azure subscriptions associated with your account. If you do, try selecting a different subscription from the drop-down list and see if you can open a support ticket for that subscription.

If you are still unable to open a support ticket, you can try contacting Azure support through other channels, such as email or phone. You can find the contact information for Azure support on the Azure support page.
Alternatively, you can try reaching out to your account manager or partner for assistance. They might be able to help you resolve the issue or escalate it to the appropriate team.
If you have any further queries, do let us know

If the answer is helpful, please click "Accept Answer" and "Upvote it"

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unable to login to Azure subscription

3 answers

Your answer