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Microsoft Exchange - Message Trace

IniobongNkanga-8038 1,006 Reputation points
2024-10-21T14:45:31.0166667+00:00

Hello

Please i need your help on this.

I stared 17/10-2024 at 3:15 PM.

But the jobs haven't started, the status still tells me that the job is "In Progress".

I cant find a way to remove or restart this batch/jobs, and have a deadline for deliver this logs!

My problem is that i can´t, in Admin Exchange Online (ECP), under "Mail Low - Message trace" do something about the 3 started reports.

Since Friday 17_th_ October at 3:15 PM, the status is unchanged, still "In progress".

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Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

Outlook | Windows | Classic Outlook for Windows | For business
Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

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Answer accepted by question author

Anonymous
2024-10-22T02:06:24.57+00:00

Hi, @IniobongNkanga-8038

I've noticed that you're working on multiple message tracking reports at the same time, which can cause long delays.

When the report is ready, you will be notified of the reserved recipients.

You can consider temporing your query or simplifying your search criteria.

In addition, you can use the command to terminate the query.

Stop-HistoricalSearch -Identity <SearchIdentity>

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More information can be found Message trace in the new EAC in Exchange Online | Microsoft Learn

Stop-HistoricalSearch (ExchangePowerShell) | Microsoft Learn

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