Hi,
Please contact Pearson VUE customer support:
https://home.pearsonvue.com/microsoft/contact
Additionally, the support moderators in Microsoft Credentials forum can assist with questions related to exams/certifications. To contact them, please ask a new question using link below:
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer and upvote if the above was helpful.
Thanks.
-TP