2,311 questions
Users lied to me about not seeing icons on https://teams.microsoft.com. They didn't sign all the way in so they just saw grey icons.
Solution: Start > Settings > Apps > Microsoft Teams > Advanced Options > Reset
The New Teams icons are greyed out after deleting a duplicate mailbox.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Patrick
0
Reputation points
Issue: The New Teams icons are greyed out after deleting a duplicate mailbox.
Had one user account in AD with two duplicate mailboxes in hybrid environment. One mailbox was onpremise the other was in O365. I deleted the one in O365 with this command:
remove-mailbox -identity ******@contoso.com -PermanentlyDelete
Now the New Teams icons for mulitple users no longer show other people's pictures on the New Teams. Even when these users go to https://teams.microsoft.com it's the same thing. Already tried clearing the cache. I even migrated one users mailbox up to O365 thinking it would help but it didn't. The teams version is 24257.205.3165.2029_x64.
Exchange | Hybrid management
Microsoft Teams | Microsoft Teams for business | Other
10,994 questions
1 answer
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 47%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nrgymover 21 Reputation points2024-10-22T19:22:33.41+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,646 Reputation points Moderator2024-10-23T02:01:41.7933333+00:00 Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back
Sign in to comment -