How to have a full refund on your Azure Subscription

Question

How to have a full refund on your Azure Subscription

Eric-Jon P Laude 0

Hi Everyone!

Could some help me process my refund, I tired refunding but it always end in Can't request a refund. I was trying to get my free 200 USD Credit but it seems it was already expired, then It proceeded to charge 100 USD in my card. So what I do next is delete the subscription immediately. Can someone help me or assist me that this will automatically be refunded or not? If not what should I do next?

Thanks,

Eric User's image

Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2024-11-22T22:32:19.0866667+00:00

Hi Eric-Jon P Laude - Just checking in to see if the below answer provided by @RevelinoB helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2024-11-25T17:56:20.96+00:00

Hi Eric-Jon P Laude - Just checking in to see if the below answer provided by @RevelinoB helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

1 answer

Your answer

Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2024-11-22T22:32:19.0866667+00:00

Hi Eric-Jon P Laude - Just checking in to see if the below answer provided by @RevelinoB helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2024-11-25T17:56:20.96+00:00

Hi Eric-Jon P Laude - Just checking in to see if the below answer provided by @RevelinoB helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

Hi Eric-Jon,

We had the same issue before, and it was frustrating. We also tried using the $200 free Azure credit, but it had expired without us realizing it, and then our card got charged. After that, we deleted the subscription, hoping it would stop the charges or trigger a refund, but no luck with that.

What worked for us was:

Contacting Azure Support: Go into the Azure portal and create a billing support ticket. Explain the situation clearly, mentioning that you expected to use the free credit but got charged instead. We also explained that we deleted the subscription immediately after realizing the charge.

Follow-up: Azure support was responsive in our case. They reviewed our case and processed the refund once we explained everything. It helps to be patient but also keep an eye on updates and follow up if necessary.

Clear Communication: Be upfront that the charge was unexpected, and you took quick action to delete the subscription. This seemed to help in getting things resolved faster.

If the refund request doesn’t work immediately, staying on top of the support case and providing detailed explanations worked for us, so it should help you too!

Hope this helps,

Kind regards,

Revelino

Share via

How to have a full refund on your Azure Subscription

1 answer

Your answer