App access

Question

App access

Phil Nyquist 0

I am trying to log in to authenticator but need access code but i keep getting message to use generated number in the authenticator app that i cant login to to get the code. help?

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Answer 1

Harshitha Eligeti 4,380 Microsoft External Staff Moderator

Hi @Phil Nyquist
Thank you for sharing your issue on Microsoft Q&A.

I understand that you are unable to log into the Microsoft Authenticator app and are stuck in a loop asking for a code.

To resolve this, you need to re-register for multifactor authentication. Please follow these steps:

Sign in to the Azure portal using global admin credentials.
On the left, select Microsoft Entra ID > Users > All users.
Choose your account, then select Authentication methods and click "Require re-registration for MFA."
Click OK; this will deactivate and delete all authentication methods.

After that, sign out of your account and sign in again using your browser. You will be prompted to set up MFA again, which usually involves scanning a QR code with the authenticator app. This should allow you to log in to your account.

If you have any further questions, feel free to ask.

Please "Accept the answer" if this information was helpful. It will assist us and others in the community.

Best regards,

Harshitha Eligeti.

Harshitha Eligeti 4,380 Reputation points Microsoft External Staff Moderator

2024-10-25T08:45:42.0066667+00:00

Hi @Phil Nyquist
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Harshitha Eligeti 4,380 Reputation points Microsoft External Staff Moderator

2024-10-28T09:17:36.3266667+00:00

Hi @Phil Nyquist
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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