500 Internal Server Error coming while hitting azure invoice sync analyse endpoint

Question

500 Internal Server Error coming while hitting azure invoice sync analyse endpoint

Anonymous

while we are trying to hit azure invoice sync endpoint we are getting a 500 internal server error with the following error logs in azure-invoice pods
endpoint -> curl -v -X POST "http://vs-azure-invoice.model-inference-azure-ocr.svc.cluster.local:8080/formrecognizer/documentModels/prebuilt-invoice:syncAnalyze?api-version=2023-07-31" -H 'accept: */*' -H 'Content-Type: application/octet-stream' --data-binary '@/tmp/invoice_example.pdf'

fail: formrecognizerinvoice[0]
      Caught Endpoint POST API [Analyze] exception SubscriptionId='' RequestId='67174171-c93b-4113-8cc9-8ec2011f0f47' Timestamp='' buildVersion='1.2.1187.0-20241022.6-786a24c3#' hostId='vs-azure-invoice-5845796bb6-72n7x' serviceName='formrecognizerinvoice' namespace='vdi' Namesapce='vdi' operationId='67174171-c93b-4113-8cc9-8ec2011f0f47' errorResponseHttpStatus='500' errorCode='UnhandledEndpointException'

bt if we are trying to hit azure invoice async endpoint it is working
endpoint -> curl -v -X POST "http://vs-azure-invoice.model-inference-azure-ocr.svc.cluster.local:8080/formrecognizer/documentModels/prebuilt-invoice:analyze?api-version=2023-07-31" -H 'accept: */*' -H 'Content-Type: application/octet-stream' --data-binary '@/tmp/invoice_example.pdf'

any suggestions ?

SRILAKSHMI C 19,195 Reputation points Microsoft External Staff Moderator

2024-10-25T08:43:37.54+00:00

Hello Aditya Panda,

Thank you for reaching out to Microsoft Q&A forum!

As you're encountering a 500 Internal Server Error when hitting the Azure invoice sync analyze endpoint, while the async endpoint works fine. Here are a few suggestions to help troubleshoot and resolve this issue:

Synchronous processing can be more resource-intensive than asynchronous calls. Ensure that the resource limits for memory and CPU for your azure-invoice pods are adequate to handle synchronous requests.

Confirm that the sync endpoint is correctly configured in the Azure Form Recognizer resource. Some endpoints may require specific permissions or configurations, especially if sync requests use different API settings than async ones.

Ensure that api-version=2023-07-31 is compatible with both sync and async endpoints for the service. Some versions may have different stability levels for sync and async calls.

Please let us know if you have any further questions.

Thank you!
SRILAKSHMI C 19,195 Reputation points Microsoft External Staff Moderator

2024-10-28T08:06:21.84+00:00

Hello Aditya Panda,

Following up to see if the above response was helpful. Thank you!
SRILAKSHMI C 19,195 Reputation points Microsoft External Staff Moderator

2024-10-29T09:46:12.1066667+00:00

Hi Aditya Panda,

Did you get any chance to check the above response. Thank you!

1 answer

Your answer

SRILAKSHMI C 19,195 Reputation points Microsoft External Staff Moderator

2024-10-25T08:43:37.54+00:00

Hello Aditya Panda,

Thank you for reaching out to Microsoft Q&A forum!

As you're encountering a 500 Internal Server Error when hitting the Azure invoice sync analyze endpoint, while the async endpoint works fine. Here are a few suggestions to help troubleshoot and resolve this issue:

Synchronous processing can be more resource-intensive than asynchronous calls. Ensure that the resource limits for memory and CPU for your azure-invoice pods are adequate to handle synchronous requests.

Confirm that the sync endpoint is correctly configured in the Azure Form Recognizer resource. Some endpoints may require specific permissions or configurations, especially if sync requests use different API settings than async ones.

Ensure that api-version=2023-07-31 is compatible with both sync and async endpoints for the service. Some versions may have different stability levels for sync and async calls.

Please let us know if you have any further questions.

Thank you!
SRILAKSHMI C 19,195 Reputation points Microsoft External Staff Moderator

2024-10-28T08:06:21.84+00:00

Hello Aditya Panda,

Following up to see if the above response was helpful. Thank you!
SRILAKSHMI C 19,195 Reputation points Microsoft External Staff Moderator

2024-10-29T09:46:12.1066667+00:00

Hi Aditya Panda,

Did you get any chance to check the above response. Thank you!

Answer 1

Facing the same issue with general document api. Async endpoint works but sync endpoint throws

errorResponseHttpStatus='500' errorCode='UnhandledEndpointException'

Using mcr.microsoft.com/azure-cognitive-services/form-recognizer/document-3.0 along with

mcr.microsoft.com/azure-cognitive-services/form-recognizer/layout-3.0

I have checked the CPU and memory both are under control. Im not sure what additional configurations are required, i just followed the offical tutorial from here :

https://learn.microsoft.com/en-us/azure/ai-services/document-intelligence/containers/install-run?view=doc-intel-4.0.0&tabs=general-document

Share via

500 Internal Server Error coming while hitting azure invoice sync analyse endpoint

1 answer

Your answer