Hi @Pleasehelp
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope.The following suggestion is just for your reference:
Optional: Create a new Microsoft 365 group that contains all the users in your organization who you want to grant access to the Loop app during Public Preview.
1.Sign into the Microsoft 365 Apps admin center and create a Cloud Policy configuration, scoped to the Microsoft 365 group mentioned above, or to the full tenant, to enable the Loop app.
2.Wait an hour or so for the policy to propagate and log in to Loop!
Refer to this document for more details.
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