Why is my authentication app not displaying a code

Riley Peverill 45 Reputation points
2024-10-25T05:06:41.5866667+00:00

I need to log in to a work app with my work email, I have to use a Microsoft authentication code but when I open the app there is no code to input

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,011 questions
0 comments No comments
{count} votes

Accepted answer
  1. ChhaviKalra 310 Reputation points
    2024-10-25T08:25:20.1333333+00:00

    The code is displayed when you click on the email address or account in Microsoft authenticator.

    If you can see your email address there and there is no code, could you share a screenshot of what exactly can you see there?

    Also, hope you have configured your work email to use Authenticator app as your MFA method.


0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.