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Hi,
We are in the 25K bracket of MSFH. We have about 2 weeks of money left, but we are suddenly being told that our engagement score is not adequate.
We've spoken to several senior Azure advisers, support engineers and taken their advice on board - including things like OpenAI load balancing. We've redeemed benefits, actively used Azure and grown to over 50 customers.
How can we ensure that we progress to the next stage? We really feel that we've deeply integrated Azure into our tech stack, and trusted that this program would help us to a profitable business, but it seems that we are being blindsided instead...
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Hi Rohan,
We are facing the exact same issue, super frustrating, have you found any solution?
Very best regards,
Sebastian
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same here, no clear response yet
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I would strongly recommend you contact support directly regarding this. You also can take a look at public docs like below, as those will guide you.
See:
https://learn.microsoft.com/en-us/microsoft-for-startups/get-more-benefits-faq
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
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The Engagement score is our way of providing visibility into the likelihood of receiving additional credits and is loosely tied to the depth and breadth of your Azure usage. I'm glad the credits you've received are helpful and would clarify that additional credits are not guaranteed. We do not provide specific guidance on changing your score. Instead, we encourage Startups to continue making technical decisions that are right for their overall success.
We are experiencing a similar challenge and find the response quite frustrating, as we specifically committed to using a variety of Azure AI services rather than exploring alternative, potentially more affordable or easily integrable solutions, based on the expectation of future credits.
On top, this scoring system and its implications were not communicated to us in advance. Suddenly, as of Monday, we are subject to this Engagement score and face the risk of exhausting our credits within the next 1-2 days.
It’s difficult to understand why this wasn’t communicated beforehand. Furthermore, the lack of specific guidance on how to positively impact the score—coupled with the broad range of potential optimization techniques—leaves us without clear actions to take. Even your Azure advisory contacts seem unable to provide concrete advice.
Could you please provide further clarity or resources to help us understand actionable steps for maintaining or improving our score?
It is unfair to make this decision during production process without any prior notification. We make a long-term plan with Azure and Azure just introduced this concept. So, we fell stuck in production and slow down because we have no idea when and how to lock or unlock this azure credits.
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Apologies for the delayed response.
Only startups with an Azure credit offer of $25,000 or more will have an Engagement score displayed in the Founders Hub.
Why do I see “No Score Available” under Engagement score?
The Engagement score is not available for accounts with Azure credit offers of $5,000 or less, and the tile will show “No score available.” For accounts with $25,000 or more in Azure credits, the Engagement score will begin calculating within the first three months of being accepted into the program or approved for the next credit offer. During this period, “No score available” will be displayed. By the fourth month, the score will populate, encouraging continued development and exploration of new Azure services.
thx Rakesh for the response, luckily we managed to get accepted for the next stage and are happy again to be part of the program. But honestly big negative point for Azure vs AWS&GoogleCloud
Thanks for sharing your feedback! We’re glad to hear you’re moving forward in the program. Your input is valuable, and we’ll pass it along to help improve the experience.
Hi Rohan Pathak,
I understand that you’re building your startup and making use of the available credits. Just a note: the Engagement score tracks how actively you’re utilizing Azure, reflecting your partnership with Microsoft. Increased usage of Azure can positively impact your Engagement score.
Please note that only startups with an Azure credit offer of $25,000 or more will see an Engagement score displayed in the Founders Hub.
Why do I get “No Score Available” under Engagement score?
The Engagement score is not available for accounts with Azure credit offers of $5,000 or less. This tile will display “No score available.” The Engagement score will start to calculate for accounts with Azure credit offers of $25,000 or more within the first three months of being accepted into the program or approved for the next credit offer. During this time, you see “No score available.” On month four, the score will populate and guide you to keep building and try new Azure services.
If you found the information helpful, we would greatly appreciate it if you could acknowledge it by selecting the Accept Answer & Upvote options.