Hi Alan,
Thanks for your post. From your description, it is possible your storage is completely filled up and needs to be deleted.
- Please type the word Storage Sense in the Start and open the page.
- Make sure Storage Sense is clicked on.
- Click on the Clean up Recommendations.
- Then click on Advanced Options.
- Click on the files you will want to delete. Be careful not to delete the password and download files if they are not stored elsewhere.
- Then click on Remove Files.
Keep the page on and view the Temporary Files. If it files up again, keep deleting it until it no longer files up again.
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