Hi @Helpdesk Sicam
Welcome to our forum!
Looks like the issue is more related to Outlook for mobile. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.
Thanks for your support and understanding!
For the iCloud method, it seems you are encountering a login error, here are some steps you may want to take:
- Update iCloud for Windows: Make sure you have the latest version of iCloud for Windows installed.
- Check Apple ID: Verify that your Apple ID and password are correct. Sometimes, resetting your Apple ID password can resolve login issues.
- Two-Factor Authentication: If you have two-factor authentication enabled, ensure you're entering the verification code sent to your device.
In addition, i find a similar thread that many people find it useful, please feel free to refer to. Hope it helps.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.