recover key is not working for bitlocker

Question

Hello, everyone reading this out

I'm actually here to ask some questions regarding bitlocker, I'm unable to recover it even after putting my recovery key for it. it simply said we're unable to recover your pc(windows 11)

what should i do now ?

Answer 1

Hello,

Based on your description, you can try the following steps to solve the problem:

1. Check that the recovery key is correct: Make sure the recovery key you are entering is the correct one associated with your device. Please refer to the following link to learn how to find your BitLocker recovery key: https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6
2. Boot into Safe Mode:
   • Restart your PC and press F8 (or Shift + F8) before Windows starts loading.
   • Select "Safe Mode" from the Advanced Boot Options menu.
   • If your PC successfully boots into Safe Mode, you might be able to troubleshoot and fix the issue that is preventing recovery.
3. Run Startup Repair:
   • Boot from a Windows 11 installation media (USB drive or DVD).
   • Select your language preferences and click "Next".
   • Click "Repair your computer" at the bottom left.
   • Go to "Troubleshoot" > "Advanced options" > "Startup Repair" and follow the instructions.
4. Use Command Prompt for System File Check and Disk Check:
   • Boot from the Windows 11 installation media as described above.
   • Go to "Troubleshoot" > "Advanced options" > "Command Prompt".
   • Run the following commands: sfc /scannow chkdsk C: /f /r /x

If none of these steps resolve your issue, you may need to perform a clean installation of Windows 11. Make sure to back up any important data before doing so, as this process will erase all data on your drive.

Best Regards,

Yanhong Liu

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