Garbled attachments typically result from issues with file encoding or the format of the email. Here are a few steps to troubleshoot this:
Check File Extensions:
- Ensure that the attachments have the correct .docx extension. If they don’t, they might not open correctly on the recipient’s end.
Compress the Files:
- Place the Word documents in a **.zip** file before attaching them to the email. This can help avoid encoding issues and ensure the files remain intact when sent.
**Send as a Link**:
- If possible, upload the files to a cloud service like **OneDrive** or **Google Drive** and share the link. This avoids email attachment encoding issues and ensures that the files download in their original format.
**Change Email Format**:
- Some email clients handle attachments differently in plain text, rich text, or HTML modes.
- Set the email to **HTML format** in your email client, as it’s the most compatible for attachments.
**Check for Compatibility Issues**:
- Confirm that the recipient is using software that fully supports **.docx** files. If they are using older software, saving the files as **.doc** (Word 97-2003 format) might help.
**Try a Different Email Client**:
- Sometimes, specific email clients handle attachments differently. Try sending the files from an alternative client or web-based service to see if this resolves the problem.
Let me know if any of these approaches help or if the recipient encounters any new errors with the files!