How to resolve issues with Faulting module name: StartDocked.dll

Question

Encountering the below error when users are clicking on their name in the windows 11 start menu to try to sign out of the computer.

Faulting application name: StartMenuExperienceHost.exe, version: 10.0.22621.4249, time stamp: 0x2488f8dc

Faulting module name: StartDocked.dll, version: 10.0.22621.4249, time stamp: 0x67fc275c

Exception code: 0xc0000005

Fault offset: 0x0000000000018a58

Faulting process id: 0x0x140C

Faulting application start time: 0x0x1DB2C0562F5CDAF

Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe

Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartDocked.dll

Report Id: 671a3f0a-e887-4817-828e-58e16251a942

Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.22621.4249_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: App

Answer 1

Hello Jordan Tollefson,

Thank you for posting in Q&A forum.

It looks like you're encountering a crash with the StartMenuExperienceHost.exe process. This issue can be caused by various factors, including corrupted system files or recent updates. Here are some steps you can try:

1. Run System File Checker (SFC) and DISM:

• Open Command Prompt as an administrator.

• Run the following commands one by one:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

• These commands will scan and repair any corrupted system files.

2. Re-register the Start Menu:

• Open PowerShell as an administrator.

• Run the following command:

Get-AppxPackage Microsoft.Windows.StartMenuExperienceHost | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

3. Uninstall Recent Updates:

• If the issue started after a recent update, you might want to uninstall the update.

• Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.

Answer 2

Not sure why but installing KB5044380 resolved the issue on all of the computers.

Thanks for the help and suggestions.